Solutions

Cloud SupportEnterprise HostingHybrid CloudPrivate CloudPublic Cloud

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Cloud Support

If you have placed your servers and solutions in one of the major worldwide Cloud solutions, then perhaps you also been hit by the fact, that they can fall out and need restarting, updates, analysis of cause errors and 24/7 monitoring?

Maybe your best technical skilled people are now using their time and company resources on 24 hour shifts and preparedness to ensure keeping an eye on these services, instead of focusing on daily operations and development.

All things considered, this will affect their daily work considerably, especially if they are up several times at night to restart a server (or service) in a Cloud solution.

Your technical resources may even be a trifle sluggish, when they come to work the next morning, due to their new operating roster duty, burdened by these new Cloud support tasks, having been up at night to serve your solutions nstead of getting the sleep needed for daily tasks.

We have a solution that can assist you in eliminating this problem.


Cloud Support Services

The solution is called Cloud Support Services and is a new way to be operating partner for most hosting providers, as it is providing support to equipment located elsewhere than in their own data center locations.

In principle, we perform exactly the same service with our 24/7 operation and monitoring tasks in our own data center locations, although our focus instead target the places on the Internet where you have placed your Cloud servers and services.

We offer to assist with the following services, you can choose from where and when required.

  • Monitorering af network, services and applications
  • Analysis and documentation of root cause of failure
  • Problem solving during and after breakdown of servers and services
  • Reboot service
  • Failover between Cloud services and servers anywhere
  • Security monitoring
  • Security patchning
  • Backup

Our services can be linked (or merged) into an existing solutions, or implemented in conjunction with setting up one or more new servers and services.

Read more about our 24/7 operation and monitoring by clicking here below.

Click here to learn more


Service targets and monitoring solutions

We offer the following service targets and monitoring solutions to our Cloud Support customers.

    • 24/7/365 monitoring of response times of communication paths through the Internet, from multiple simultaneous (and different) monitoring points on the Internet, on Your servers located in a Cloud provider, such as Microsoft Azure, Google, Amazon or another supplier
    • 24/7/365 monitoring of applications and special check to specific devices and solutions
    • 24/7/365 monitoring of communication lines, including encrypted VPN lines point to point from Your location (s) to the Cloud solution

Book a meeting with us and hear more about our 24/7 help desk and IT Service Management (ITSM) services by clicking on the contact button below.
Click here learn more



  

Response and follow-up

Our technical specialists can assist with the following action and service benefits.

    • Technical monitoring and measuring every minute, including custom measurements and automated agent-based response actions built in first 15 minutes
    • Human response within 15 minutes from a problem arises if the problem exceeds 10 minutes before the solution and agent-based response has not solved the problem satisfactorily
    • Incident Report preparation for all Enterprise Hosting customers, transmitted by any error of 15 minutes
    • Analysis of the cause of errors, including Incident Handling documentation added to the Incident Report, would cause errors to have impact beyond normal service (or server) restart where other technical changes are necessary
    • Calling for application specialists, whose normal restart of services and applications do not work properly after (or at) the analysis of error cause
    • Follow-up of technical specialists when error recovery has taken place, so as to ensure and check that the error cause is addressed satisfactorily
    • Transfer of Incident Report Data to Your related Service Delivery Manager (SDM), so that the cause of action and consequence are treated in Your monthly operating report for further discussion or final reporting relation.


Service Delivery Management (SDM)

All our Cloud Support Services customers get automatically assigned to a Service Delivery Manager (SDM) to ensure that an Incident Report always will be written, in which all the errors and root cause issues are documented.

During regular scheduled meetings between the affiliated Service Delivery Manager and the client, the Incident Report is discussed and handled, so that any issues and new initiatives can be carefully evaluated and decided before actual implementation takes place.

Learn more about our Service Delivery Manager services by clicking on the button below.

Click here


We welcome all companies to contact us to organize a completely informal meeting around our Cloud Support Services, where we can come and hear about Your thoughts and wishes for how we can help Your technical resources to meet fresh into the job every day.

Contact us final on +45 – 70 23 00 45, or by filling out our online contact form by clicking on the link below.

We will contact you as soon as possible thereafter.


Click here to contact us regarding out Cloud Support Services

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Enterprise Hosting

The concept of Enterprise Hosting probably requires an explanation, but is actually quite simple to understand if you consider the larger server infrastructure solutions located in data centers.

For a hosting provider can deliver Enterprise Hosting in the proper sense, it requires in our view that we can not just show fine certificates and large data centers rather than its customers, but that from time to time also comply with the Service Level Agreement (SLA) agreement concluded between the customer and the hosting provider.

It’s a place here between a dilemma often arises as a sales department typically will always look ahead and try to poach new customers, while incidentally service staff does its best to make both existing (and new) customers happy.

Most often, a client who just come in the door, probably get more attention from the sales department at hosting provider than the faithful customer who has been a customer with them for years, since they already “is in the fold” and just be contacted every now and then, so their operating agreement will hopefully be extended before expiry.

It is not Enterprise Hosting in our opinion, and it need not be that way, even if you get new customers in the store.

This is how we believe Enterprise Hosting should be!

Below we will explain how we perceive the concept of Enterprise Hosting, so how best to ensure its customer, so long-term cooperation can be established long after the life of the initial contract.

We believe that Enterprise Hosting should consist of measurable qualitative factors which may at any time” measured and weighed “by the customer in cooperation with the hosting provider which nurtures the customer relationship to such an extent, that there are always guaranteed a good working relationship between the parties, before, during and after entering into a contractual


Before a contract is signed

From the outset, it is essential that the following subjects are covered and uncovered.

There aligned expectations between the parties, so that misunderstandings in relation to service objectives, architecture, implementation, and future operating conditions do not occur in future.

Those responsible for each party identification, including coordinated communication paths and levels, in relation to contractual, technical architecture, implementation, and performance testing before delivery of the solution.

All relevant documents prepared and approved by both parties so that the matching of expectations described best in the documents both parties sign. This applies to the Service Level Agreement (SLA) agreement as allongetillæg, with operating, communication and documentation circumstances beyond normal standards.


During the contract period

During the contract period, it is essential that the following conditions are present.

Customer solutions are in operation and uptime are equal or better and exceed the goals enshrined in the signed Service Level Agreement (SLA) agreement.

Customer solutions are monitored 24/7 and the response time of the introduction of defect rectification met or better than the objectives enshrined in the signed Service Level Agreement (SLA) agreement.

Customer solutions are security patched to latest stable patch level, including the customer in advance made aware of any downtime that may occur with patching equipment.

The customer is continuously about technical changes that may affect their operating conditions and uptime guarantee, including customer should online obtain and evaluate all measuring points against the criteria enshrined in the signed Service Level Agreement (SLA) agreement, alternatively sent to progress at regular agreed intervals.

Customer’s designated contacts with hosting provider, maintains regular status meetings with the customer’s designated ditto, where all measuring points are reviewed, including any incidents that through discussion with respect to response times, information and communication level. This is to ensure and reconcile that there are no discrepancies in the daily co-operation settlement and future activities.

The customer is continuously about possible improvements to the operating platform, where the hosting provider tender for modifications thereof. This is so that the customer’s designated contacts can reconcile the need for improvement with the responsible bestlutningstagere accordingly, they should not even have these powers.

The customer is informed in good time before a contract is about to expire, about possibilities of renewal, extension, continuation or termination of these conditions, so that the customer information terms are dressed correctly in relation to the coming changes, including the hosting provider also can take the necessary conditions this may entail.


After the contract expires

The following conditions must be present when a customer relationship is terminated.

The customer should be contacted for a discussion of the reason for the contract was not extended, unless this has already been covered (and it should) during the contract period lifetime.

The customer should be offered to get handed a complete backup of all data that may have been operating under the contract life, so that the customer’s intellectual property (IP) delivered to the right people at the customer and thus managed correctly in relation to data protection and general discretionary decisions within information security.

The customer is informed about all matters that may affect their cooperation with another hosting provider, if and as long as this is currently so that their working conditions are respected and cherished, from the previous hosting provider.

The customer is offered to be contacted about the resumption of cooperation on the operating conditions as contractually completed.


Design of infrastructure solutions

Before a contract is concluded, it is essential for both the client and the hosting service provider that the future technical infrastructure customer solutions will be phased in, covered through meetings dealing with the design of the technical infrastructure, which of expectations is the primary item.

There is quite a big difference in the design of infrastructure solutions with our customers, especially due to their business size, but also on the basis of their spread across the world, if there is an international company.

An international company with headquarters outside Denmark, will have different needs and wishes for an infrastructure solution located here in the country, as they are often subject to the provisions of the country of origin. Therefore, this type of business would be quite so precise and extensively documented in relation to the technical challenges between countries.

In the case of an inquiry from a Danish company located in this country, there may be a major overhaul of their overall infrastructure, where the company seeks to uncover so many different design solutions as possible before a final decision is taken in relation to the finally selected solution.

Here below we offer an impression of the various technical design solutions within the various company sizes we have described above.

 


Small Medium Business (SMB)

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Corporate

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Enterprise

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Meet us without any obligations

We welcome all companies to contact us to organize a completely informal meeting where we can come and hear about Your thoughts and desires from which we can bring our thoughts here.

Contact us at +45 – 70 23 00 45, or by filling out our online contact form by clicking on the link below. We will contact you as soon as possible thereafter.

Click here to send us a message


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Hybrid Cloud

The latest addition Cloud solution on the market is called Hybrid Cloud, which is a combination of different technical solutions in different places on the Internet.
Hybrid Cloud comes from companies sometimes need to place their data in different parts of the world, and the need to tie this information together. In addition, one company may need to present this data in one place in the world in a completely different location, hence forming a hybrid technical bonded solution via the Internet.

To explain what exactly is we can offer you the following explanation.

Hybrid Cloud is a technical term that refers to a combination of services from different locations, such as the Public Cloud and Private Cloud data are presented as an integrated whole and elsewhere in the world

In other words, the concept of Hybrid Cloud easily lead to confusion since it is not clear what it really is.


Solutions

We see the following three scenarios as possible Hybrid Cloud solutions.

A combination of servers, some of which are located at the customer and the other in the data center by the hosting provider, which is presented via a third data center elsewhere in the world

A combination of services, some of which are drawn from the customer’s location and the other from an application located at a hosting provider, combined with one or more services located in a major online service solution located elsewhere on the Internet.

A combination of servers and services, some of which are drawn from the customer’s location and the other from a server or services from a hosting provider, combined with services located elsewhere on the Internet.

If you choose to look at Hybrid Cloud in this way, it becomes a bit more simple.

 

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Here is how we can help you get started

We like to offer you to be the hosting and service provider to ensure that all parts of Your coming Hybrid Cloud solution works and that all parts “talk”, which we solve using the following methodology.

We assist Jer designing infrastructure architecture that brings together all parts of the new Hybrid Cloud solution, including ensuring that data from Your own location secure communication on the Internet via secure and encrypted access points in between.

We assist Jer implement the servers that are placed at your own data room and in our data center in Private Cloud auspices, including implements and ensures the server devices or services that constitute Hybrid Cloud portion of the overall solution.

We assist You with advice and coaching, so the suppliers have chosen to implement applications get the best possible approach to, and the opportunity to work with Your Hybrid Cloud infrastructure and services.

We monitor and ensure that all devices are working properly and will respond within the response times as enshrined in the signed Service Level Agreement (SLA) agreement between us.

We ensure preparedness to be able to switch to another Hybrid Cloud setup, should one of the three components of the project is not working properly, including by major breakdowns at any of these locations so your uptime guaranteed in relation to the signed Service Level Agreement (SLA ) agreement between us.

We constantly security patch and scan all solutions, besides continuously monitor all servers and services located within Hybrid Cloud solution, so these solutions are always in line with the latest proven operational and stable operating level.

We regularly reports about all conditions that may affect response times as well as uptime of the solution, including acting Your sparring partner and advisor throughout the deal making process.


Contact us for an informal meeting

We offer You to meet completely optional, and discuss the solution I just could wish you in Hybrid Cloud respect where we have the opportunity to show up for our insight and knowledge.

Call us at +45 – 70 23 00 45 or click the link below and complete our online response form and we will contact you as soon as possible.

Click here to get in touch with us


Private Cloud

It is quite easy to become confused about what a Cloud solution actually is, if you do not just work with technical infrastructure solutions every day.
We often get questions from our customers if they are able to come see our Cloud solutions, and whether it is possible to identify their solution “in the cloud”?

Here is how we explain what a Private Cloud solution actually is.

A Private Cloud solution is a series of servers that hangs together as a larger unit, one or more of these servers can be accessed via the Internet. These servers are either located on-premise in a data room, or in a data center with a hosting provider.


Solutions

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We offer course Private Cloud solutions to our customers in the following scenarios.

The customer’s own equipment is placed by themselves, in their own data and operation rooms where we assist with 24/7 operation and monitoring of our data center

The customer hires its operating equipment of us who are placed in our data center and is operated either by the customer, in cooperation with us, or solely by us.
For the most part, we provide both operation and monitoring of equipment located in one of our data center locations, although there are customers who also want even to look with.

Read more below about the various options.


Design and implementation

In addition, we often assist with the design of both the infrastructure and installation of equipment for our customers, but is of course open to our customers can be different needs and wants it.

Here is a sample of the things we can help You to implement and maintain.

  • Hardware that is either physical and / or virtual
  • Operating System such as Windows Server or Debian Linux
  • Software such as Antivirus, Task Schedule or cronjobs
  • Applications such as SharePoint, WordPress, Sitecore etc.
  • Network and contexts, including Active Directory (AD) Trust on Windows platforms
  • Security such as Firewall, Security Scanning etc.
  • Mobility solutions, such as login for secure solutions via SMS
  • Clustering, such as Microsoft SQL cluster based on either Active-Active or Active-Passive etc.
  • Redundancy such as provision of Load Balancer solutions for Web servers and VPN solutions with a need for failover between different networks
  • High Performance, such as Varnish Cache Server front of Your Web servers, combined with failover page from an alternative website with information about expected planned downtime
  • High Availability, such as redundant firewalls in front of redundant load balancers, with redundant Web and SQL servers located respectively. on secured underlying network

Here is an impression of the various technical design solutions within the various company sizes we have described above, supporting the idea of a Private Cloud infrastructure setup.

Small Medium Business (SMB)

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Corporate

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Enterprise

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Software

Besides mastering most Linux platforms, we also offer our customers rent of Microsoft licenses through our Service Provider License Agreement (SPLA) agreement.

We offer to install and keep you too maintained with the following levels of the server stack.

  • Operating System such as Windows or Debian Linux
  • Middleware, such as SQL Server, Oracle etc.
  • Application level, such as SharePoint, WordPress etc.


Service Level Agreement (SLA)

It’s all about the customer takes delivery of the solution they want, including that we as a hosting provider at all times to guarantee the conditions and meet the conditions to be enrolled in the Service Level Agreement (SLA) agreement concluded between us and the customer.

We would like to hear from you

Contact us at +45 – 70 23 00 45 for an informal meeting, or click on the button below to fill out our contact form and we will contact You as soon as possible.

Click here to get in touch with us


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Public Cloud

There is no end to the confusion when it comes understanding Cloud solutions.

Therefore, we will make every effort to explain what the different solutions consist of, as seen from our perspective.

Here is our version.

A Public Cloud solution is one or more virtual servers leased from a hosting provider, where you manage the server itself, while hosting provider will ensure the operation of the infrastructure upon where the virtual server is placed …

In addition to the worldwide solutions from Microsoft, Google and Amazon, we also have our very own Public Cloud solution based on our Odin automation platform, to be used by our customers and partners, who want to make absolutely sure that their data remains in Denmark at all times.

Read more about the solution here below.

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Public Cloud solutions outside Denmark

We are also able to assist you with installations and operations of servers (and services) on other Public Cloud solutions elsewhere in the world, if you would like us either to implement, backup and keep an eye on, or in any other way perform 24/7 monitoring (and hands-on service) for your servers placed elsewhere.

These solutions could be placed outside Danish legislation, and we therefore recommend that you to examine the local legislation closely, should you experience that any of your data is compromised, even though these solutions may seem both safe, stable and dynamic.

Microsoft Azure

Microsoft offers much more than software and applications, now providing their Public Cloud solution named “Azure”, which is a major competitor to similar Amazon and Google services.

Azure is a global Public Cloud driven solution, that makes it possible for your data to be present in several places in the world at the same time via Content Delivery Network (CDN) capabilities built into the Azure platform.

However, it is important to be aware that your data may be located somewhere in the world, where local legislation may not protect your data, as per the security and confidentiality in relation built into Danish legislation.

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Call us at +45 – 48 58 38 30 for more information about placing a virtual server in Microsoft’s Azure Public Cloud solution.

Amazon AWS

Amazon is much more than books and gadgets, as they also have a Public Cloud solution named “AWS”, where they now offer services in more than 190 countries worldwide.
AWS is a global Public Cloud solution, that makes it possible for your data to move around the world. We recommend that you have a look at the local legislation for the region chosen, before ordering, as the legislation may not provide you with the security and data protection you are in need of, as it may be different from Danish legislation.

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Call us at +45 – 48 58 38 30 for more information about placing a virtual server in Amazon’s AWS Public Cloud solution.


Nyheder


Kontakt os

CloudNordic ApS


Herstedvang 8
DK-2620 Albertslund
Denmark

Tel. +45 - 70 23 00 45
Email: info@cloudnordic.com