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ITSM Services

In the recent years most enterprises have been challenged to deliver a consistently higher quality of service, based on either the same or less resources, than in previous budgets.
 
When the economy requires this of the company, it is essential that everything is as streamlined as possible, it is worthwhile to consider IT Service Management (ITSM).


Services

We offer the following IT Service Management (ITSM) services.

  • Implementation of ISO/IEC 27001 ISMS solutions and audit preparation
  • 24/7/365 Monitoring and surveillance of services and servers
  • 24/7/365 Cloud Support Service of servers and services placed in Public Cloud solutions
  • Service Delivery Management (SDM)
  • Infrastructure Architecture Design (IAD)
  • Security patching and hardening of servers and services
  • Online backup of On Premise, Private and Public Cloud based servers

You are most welcome to inquire about a combination of our services.

Click below to book a meeting with us and learn more about our ITSM services.

Click here to send us a message


ITSM and ITIL creates overview

Many corporate IT departments today pressured by a larger amount of tasks that are either not resolved or drags on, as there simply is not time to resolve them within a normal working day, including it’s hard to solve all tasks even with all hands on overtime.

Today there are several different options to ease the pressure on both revenue and the number of tasks in enterprise IT function and also the company as a whole, today we use IT at all levels in a company.

We offer to help with advice and project management within the following IT Service Management areas.

  • Project management through external project manager role within your company, with management of IT security audit preparation, including;
    • ISO/IEC 27001 Information Security Management System (ISMS)
    • ISAE 3402 Type 1 + 2
    • SSAE16
    • RS 4400
    • RS 3000
  • Project management and implementation of Software Asset Management (SAM) management and methodology
  • ITIL Lifecycle Management MHP. to streamlining and improving Your company’s internal cooperation and the process speed
  • Lean project management MHP. creating value through analysis and simplification of parts of Your process equipment and production
  • IT architecture design based on analysis of existing infrastructure MHP. simplification of the technical setup, including the possible outsourcing and/ or the introduction of Cloud technology and services


ITIL Lifecycle Management

One of the world’s most recognized tools for increasing the efficiency of the whole into a delivery is ITIL frame work, which we can assist you in focusing on In Your internal processes and development of the same.

We use ITIL to improve our own business processes that are part and parcel of our ISO/ IOC 27001 ISMS certification.

Click here to learn more about our certifications

ITIL is the solution to better business processes

ITIL stands for IT Infrastructure Library and was conceived in 1988 by a British government agency, the current Office of Government Commerce (OGC).

The purpose of ITIL was to give government IT departments a place to start, so all is not going to reinvent the wheel separately.

SixSigma_logo2 ITIL_logo-300x116 Prince2_logo

How do you get success with ITIL

Here is a brief overview of some of the areas and can help to create success with ITIL frame work for the implementation of the company where ITIL is amending Common behavior towards creating greater efficiency.

  • Management Support is a vital factor
  • A budget for changes and change processes
  • Project approach when working with change management towards ‘resistance to change’
  • Working with tasks which projects outside the operating organization using the principles of PRINCE2 or Six Sigma project
  • Delimitation of tasks so that the whole world situation must be changed at once, and thus achieved ‘Quick Wins’ during the course
  • Follow through management transfer MHP. new principles and processes are implemented from above, with clear targets for both the why and how
  • Training of employees to follow new guidelines and processes
  • Re-Instruction via CSI (Continual Service Improvement) to see if a process can be further improved


Components of the ITIL frame work

When you talk about ITIL, talk about the life cycle of a process change for either a full or subset of the business, where there are various life stages affected by the change from ‘cradle to grave’.

Here is a general overview of the various life areas of ITIL that helps you live up to the concept of Service Management as a service through each phase of the ITIL lifecycle MHP. to create value for the customers’ making use of the change and the process as a whole.

Service Strategy
Set goals and expectations towards customers and market segments, and identify, select and prioritize opportunities.

Service Design
Designer and developer services, processes, etc.

Service Transition
Uploading new or changed services from development to production.

Service Operation
Drifter and support services in an efficient and effective manner.

Continual Service Improvement (CSI)
Realize incremental improvements in service quality – across all lifecycle phases.

Benefits of ITIL best practice

One advantage of making use of the principles of ITIL frame work, is that you can save money in the company, since it simplifies and improves the individual processes within the company.

However, one must more understand ITIL to help service management, achieving an increased level of good service and based on a consistent methodology that is known throughout the world. That even with a framework that fits any company or organization in the world that provides an overview of the core elements of IT operations and
support.

Although ITIL frame work is a starting point for a uniform approach to changing processes in a company, it is entirely up to the individual organization on how to go about this task, including forward-looking designs and implements the components of processes and procedures.

In other words, you can ITIL be ‘all around’ about a problem, including the involvement of all necessary parties in a company to create value for the end customer as a change of a process going through all the necessary life cycle elements described above before it completed .

Example from an ITIL everyday

In a normal day, this means that one instance. receives a request for its support and helpdesk function, giving rise to a new process (ie. creating value for the customer) is introduced in the company.

Before the process is complete, it has thus been to evaluate the management, perhaps even become a product in the company’s portfolio of services, been through implementation and put into operation on some equipment.

This includes in itself an overall ITIL life cycle.

ITIL life cycle came automatically start PBA. a single contact the company’s support or helpdesk function from either an internal user or an end customer who cunningly may be the same person in the ITIL concept as internal customers is just as valuable as a (really) external customer.


Meet us without obligation for more information

We can help your company to assess the need for the introduction of ITIL, including reference and point to the right people to teach you in terms, since our role will be to assist you in identifying the right people and areas in your company where it will be expedient strange to go ahead with this process.

Contact us for an impartial and informal meeting about the opportunities we can offer you.

Click here to send us a message


Security

Security plays a big role for us, especially based on our ambitions and ISO/IEC 27001 : 2013 Information Security Management System (ISMS) certification processes.

It is unfortunately not clear of safety when moving out on the Internet as there are various different security holes to be unlucky to get acquainted with.


Solutions

We offer a wide range of different security solutions, all of which can be rented individually or combined with the products and services we also offer.

Here is a link overview of these products and services, where you can learn more about our various security services.

At the same time, we recommend that you always have secured his own computer with both firewall, antivirus and keeps operating system and all applications on the newest level as a simple application (not updated) today can provide direct access to the administration of a computer.


Contact Us

We offer an informal meeting where we can discuss the solution that best suits you.

Are you interested in becoming distributors of our products and services, you are also very welcome to contact us immediately.

Contact us by phone +45 – 70 23 00 45 or send us a message via our online form by clicking the button below, then return as soon as possible.

Click here to send us a message


Servers

Dedicated Hosting

The concept of Dedicated Hosting comes from renting something one can in principle”palpable”, such as a physical server or a dedicated virtual server that you do not share with other clients in a data center.

Most people would like to have a server for themselves, but economics can make you choose another solution instead, where a virtual server can be the solution, as it still is dedicated to a specific customer, although even though they share hardware resources, which the virtual bodies are located.


Solutions

We offer various dedicated hosting solutions in principle in two different platforms or a mix thereof.

Click on the server link above, which matches your needs the best, to learn more.


Options when renting a single server

2-300x272If you choose to rent a single dedicated server, although it is virtual or physical, will be depending on hardware equipped to stand could deploy various applications and functions.

Here are a few examples.

  • Combined web and SQL server, such as Apache/ MySQL or IIS/ MS SQL server
  • Collaboration server, such as Microsoft SharePoint
  • E-mail server such as Microsoft Exchange
  • Cache Server, such as Varnish Cache Server
  • Load Balancer
  • VPN device


options when renting multiple servers at once

If you are renting multiple servers at once, you can build a variety of different technical solutions.

Below are a few examples thereof.

  • A Microsoft Active Directory (AD) setup with domain controller including AD Trust and VPN from their own location, file and print server, SharePoint, CRM and Exchange mail server
  • A Microsoft Dynamics ERP solution, consisting of AD server, Dynamics server and SQL server
  • A Remote Desktop (RDP) solution with virtual desktops to its employees, consisting of AD servers, file and print server, SharePoint, CRM and Exchange mail server
  • A Sitecore Content Management Server (CMS) solution, consisting of web server, SQL server and Direct Marketing Server (DMS) in combination

It is only your imagination (and the economy) puts for what you can use a dedicated server, and the majority of customers we talk to has also already a good idea of ​​what they want, which allows us to advise on technical level, so that they achieve an optimal solution from the outset.


Contact Us

We offer an informal meeting where we can discuss the solution that best suits you.

Are you interested in becoming distributors of our products and services, you are also very welcome to contact us immediately.

Contact us by phone +45 – 70 23 00 45 or send us a message via our online form by clicking the button below, then return as soon as possible.

Click here to send us a message


Racks2

Shared Hosting

The concept of Shared Hosting comes from renting a portion of a server’s capacity for a specific purpose, such as a web or an email account.

In other words, they share the capacity drives mentioned service with other users, which also means that you are subject to their behavior. It will be a single way to say that is another user (or customer) exposed to an attack, the probability that even becomes quite high.

If you wish not to be exposed to this, one should instead look to hire a dedicated solution, such as a dedicated virtual server or physical server.


Solutions

There are several different kinds of Shared Hosting products and services, as described below.

We offer several of these services via our online webshop, where you can order online and pay by credit card.

Either of our Shared Website, Webshop and Content Management System (CMS) solutions are delivered with a FREE standard installation of your application. Select one of these solutions; WordPress, Joomla, Drupal, osCommerce, Prestashop or Magento. Contact us to learn more, by clicking here.

Should you wish to become a reseller of our products and services we want to hear from you.

Click here to send us a message

Domains

Domains

All professional businesses need its own domain, especially one that reflects their company name, brand name or products and services available to them.

We offer domains as a byproduct of our Enterprise Hosting services as we can so take responsibility to ensure our customers from A to Z in online services.


Top Level Domain (TLD) overview

Our offer is based on the most common domain types, also called Top Level Domain (TLD) within the hosting industry.

Here is an overview of the domains we offer via our webshop.

Countries and regions

.dk / .be / .bz / .no / .fi / .nl / .se

International (generic)

.com / .net / .org / .info / .name

Semi-generic

.nu / .biz / .tel


domain-search

Click here to find your new domain


New TLD domains

We can of course also register the all new special domains, such as .today/ .guru/ .tips and many others, but we do not see the high demand for these domains yet, why we have not yet implemented them in our webshop order.

We have instead chosen to order them individually per customer and as needed.

Please contact us for more information about this on +45 – 70 23 00 45


Click here to contact us about ordering or delegating a domain

Nyheder


Kontakt os

CloudNordic ApS


Herstedvang 8
DK-2620 Albertslund
Denmark

Tel. +45 - 70 23 00 45
Email: info@cloudnordic.com