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ITSM Services

In the recent years most enterprises have been challenged to deliver a consistently higher quality of service, based on either the same or less resources, than in previous budgets.

When the economy requires this of the company, it is essential that everything is as streamlined as possible, it is worthwhile to consider IT Service Management (ITSM).

We are able to offer you a flexible 24/7 ITSM service, based on the exact needs of your company, whether you are looking for service and server monitoring, design of infrastructure or maybe someone to keep an eye on your Public Cloud providers ability to provide great and robust uptime within the agreed SLA conditions.


We offer the following IT Service Management (ITSM) services.

  • Implementation of ISO/IEC 27001 ISMS solutions and audit preparation
  • 24/7/365 Monitoring and surveillance of services and servers
  • 24/7/365 Cloud Support Service of servers and services placed in Public Cloud solutions
  • Service Delivery Management (SDM)
  • Infrastructure Architecture Design (IAD)
  • Security patching and hardening of servers and services
  • Online backup of On Premise, Private and Public Cloud based servers

You are most welcome to inquire about a combination of our services.

Click below to book a meeting with us and learn more about our ITSM services.

Click here to send us a message

ITSM and ITIL creates overview

Many corporate IT departments today pressured by a larger amount of tasks that are either not resolved or drags on, as there simply is not time to resolve them within a normal working day, including it’s hard to solve all tasks even with all hands on overtime.

Today there are several different options to ease the pressure on both revenue and the number of tasks in enterprise IT function and also the company as a whole, today we use IT at all levels in a company.

We offer to help with advice and project management within the following IT Service Management areas.

  • Project management through external project manager role within your company, with management of IT security audit preparation, including;
    • ISO/IEC 27001 Information Security Management System (ISMS)
    • ISAE 3402 Type 1 + 2
    • SSAE16
    • RS 4400
    • RS 3000
  • Project management and implementation of Software Asset Management (SAM) management and methodology
  • ITIL Lifecycle Management MHP. to streamlining and improving Your company’s internal cooperation and the process speed
  • Lean project management MHP. creating value through analysis and simplification of parts of Your process equipment and production
  • IT architecture design based on analysis of existing infrastructure MHP. simplification of the technical setup, including the possible outsourcing and/ or the introduction of Cloud technology and services

ITIL Lifecycle Management

One of the world’s most recognized tools for increasing the efficiency of the whole into a delivery is ITIL frame work, which we can assist you in focusing on In Your internal processes and development of the same.

We use ITIL to improve our own business processes that are part and parcel of our ISO/ IOC 27001 ISMS certification.

Click here to learn more about our certifications

ITIL is the solution to better business processes

ITIL stands for IT Infrastructure Library and was conceived in 1988 by a British government agency, the current Office of Government Commerce (OGC).

The purpose of ITIL was to give government IT departments a place to start, so all is not going to reinvent the wheel separately.

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How do you get success with ITIL

Here is a brief overview of some of the areas and can help to create success with ITIL frame work for the implementation of the company where ITIL is amending Common behavior towards creating greater efficiency.

  • Management Support is a vital factor
  • A budget for changes and change processes
  • Project approach when working with change management towards ‘resistance to change’
  • Working with tasks which projects outside the operating organization using the principles of PRINCE2 or Six Sigma project
  • Delimitation of tasks so that the whole world situation must be changed at once, and thus achieved ‘Quick Wins’ during the course
  • Follow through management transfer MHP. new principles and processes are implemented from above, with clear targets for both the why and how
  • Training of employees to follow new guidelines and processes
  • Re-Instruction via CSI (Continual Service Improvement) to see if a process can be further improved

Components of the ITIL frame work

When you talk about ITIL, talk about the life cycle of a process change for either a full or subset of the business, where there are various life stages affected by the change from ‘cradle to grave’.

Here is a general overview of the various life areas of ITIL that helps you live up to the concept of Service Management as a service through each phase of the ITIL lifecycle MHP. to create value for the customers’ making use of the change and the process as a whole.

Service Strategy
Set goals and expectations towards customers and market segments, and identify, select and prioritize opportunities.

Service Design
Designer and developer services, processes, etc.

Service Transition
Uploading new or changed services from development to production.

Service Operation
Drifter and support services in an efficient and effective manner.

Continual Service Improvement (CSI)
Realize incremental improvements in service quality – across all lifecycle phases.

Benefits of ITIL best practice

One advantage of making use of the principles of ITIL frame work, is that you can save money in the company, since it simplifies and improves the individual processes within the company.

However, one must more understand ITIL to help service management, achieving an increased level of good service and based on a consistent methodology that is known throughout the world. That even with a framework that fits any company or organization in the world that provides an overview of the core elements of IT operations and

Although ITIL frame work is a starting point for a uniform approach to changing processes in a company, it is entirely up to the individual organization on how to go about this task, including forward-looking designs and implements the components of processes and procedures.

In other words, you can ITIL be ‘all around’ about a problem, including the involvement of all necessary parties in a company to create value for the end customer as a change of a process going through all the necessary life cycle elements described above before it completed .

Example from an ITIL everyday

In a normal day, this means that one instance. receives a request for its support and helpdesk function, giving rise to a new process (ie. creating value for the customer) is introduced in the company.

Before the process is complete, it has thus been to evaluate the management, perhaps even become a product in the company’s portfolio of services, been through implementation and put into operation on some equipment.

This includes in itself an overall ITIL life cycle.

ITIL life cycle came automatically starts as a single contact to a company support or helpdesk function, either initiated by an internal user or an end customer, who (cunningly) may be the same person in the ITIL concept, as internal customers theoretically are just as valuable as a (real) external customers.

Would you like to hear more?

We can help your company to assess the need for the introduction of ITIL, including reference and point to the right people to teach you in terms, since our role will be to assist you in identifying the right people and areas in your company where it will be expedient strange to go ahead with this process.

Contact us for an impartial and informal meeting about the opportunities we can offer you.

Click here to send us a message


Dedicated Hosting

The concept of Dedicated Hosting comes from renting something one can in principle”palpable”, such as a physical server or a dedicated virtual server that you do not share with other clients in a data center.

Most people would like to have a server for themselves, but economics can make you choose another solution instead, where a virtual server can be the solution, as it still is dedicated to a specific customer, although even though they share hardware resources, which the virtual bodies are located.


We offer various dedicated hosting solutions in principle in two different platforms or a mix thereof.

Click on the server link above, which matches your needs the best, to learn more.

Options when renting a single server

2-300x272If you choose to rent a single dedicated server, although it is virtual or physical, will be depending on hardware equipped to stand could deploy various applications and functions.

Here are a few examples.

  • Combined web and SQL server, such as Apache/ MySQL or IIS/ MS SQL server
  • Collaboration server, such as Microsoft SharePoint
  • E-mail server such as Microsoft Exchange
  • Cache Server, such as Varnish Cache Server
  • Load Balancer
  • VPN device

options when renting multiple servers at once

If you are renting multiple servers at once, you can build a variety of different technical solutions.

Below are a few examples thereof.

  • A Microsoft Active Directory (AD) setup with domain controller including AD Trust and VPN from their own location, file and print server, SharePoint, CRM and Exchange mail server
  • A Microsoft Dynamics ERP solution, consisting of AD server, Dynamics server and SQL server
  • A Remote Desktop (RDP) solution with virtual desktops to its employees, consisting of AD servers, file and print server, SharePoint, CRM and Exchange mail server
  • A Sitecore Content Management Server (CMS) solution, consisting of web server, SQL server and Direct Marketing Server (DMS) in combination

It is only your imagination (and the economy) puts for what you can use a dedicated server, and the majority of customers we talk to has also already a good idea of ​​what they want, which allows us to advise on technical level, so that they achieve an optimal solution from the outset.

Contact Us

We offer an informal meeting where we can discuss the solution that best suits you.

Are you interested in becoming distributors of our products and services, you are also very welcome to contact us immediately.

Contact us by phone +45 – 70 23 00 45 or send us a message via our online form by clicking the button below, then return as soon as possible.

Click here to send us a message


Shared Hosting

The concept of Shared Hosting comes from renting a portion of a server’s capacity for a specific purpose, such as a web or an email account.

In other words, they share the capacity drives mentioned service with other users, which also means that you are subject to their behavior. It will be a single way to say that is another user (or customer) exposed to an attack, the probability that even becomes quite high.

If you wish not to be exposed to this, one should instead look to hire a dedicated solution, such as a dedicated virtual server or physical server.


We offer several different kinds of Shared Hosting products and services.

  • Domain Name Server (DNS) Service
  • OpenXchange App Suite including Dovecot Pro Mail, OX Drive and Mail apps
  • OpenXchange Dovecot Pro Mail (IMAP/POP3) including OX Drive and Mail apps
  • Microsoft Hosted Exchange
  • Website Hosting, ie. ASP.NET, PHP or JSP
  • Web Content Management System (WCMS) Hosting, ie. WordPress, Drupal and Joomla
  • Webshop Hosting, ie. Magento, WooCommerce or Prestashop
  • Virtual Private Server (VPS)

We offer several of these services via our online webshop, where you can order online and pay by credit card.

Click here to browse the various solutions we offer in our webshop SHOP

Either of our Shared Website, Webshop and Content Management System (CMS) solutions are delivered with a FREE standard installation of your application. Select one of these solutions; WordPress, Joomla, Drupal, osCommerce, Prestashop or Magento. Contact us to learn more, by clicking here.

Should you wish to become a reseller of our products and services we want to hear from you.

Click here to send us a message




All professional businesses need its own domain, especially one that reflects their company name, brand name or products and services available to them.

We offer domains as a byproduct of our Enterprise Hosting services as we can so take responsibility to ensure our customers from A to Z in online services.

Top Level Domain (TLD) overview

Our offer is based on the most common domain types, also called Top Level Domain (TLD) within the hosting industry.

Here is an overview of the domains we offer via our webshop.

Countries and regions

.dk / .be / .bz / .no / .fi / .nl / .se

International (generic)

.com / .net / .org / .info / .name


.nu / .biz / .tel

Search for your new domain

Use the search box below to find your new professional domain for your business.

New TLD domains

We can of course also register the all new special domains, such as .today/ .guru/ .tips and many others, but we do not see the high demand for these domains yet, why we have not yet implemented them in our webshop order.

We have instead chosen to order them individually per customer and as needed.

Please contact us for more information about this on +45 – 70 23 00 45

Click here to contact us about ordering or delegating a domain


Security plays a big role for us, especially based on our ambitions and ISO/IEC 27001 : 2013 Information Security Management System (ISMS) certification processes.

It is unfortunately not clear of safety when moving out on the Internet as there are various different security holes to be unlucky to get acquainted with.


We offer a wide range of different security solutions, all of which can be rented individually or combined with the products and services we also offer.

Here is an overview of our products and services within security, which are all available upon request.

  • Online Backup
  • SSL Certificate
  • Security Scans
  • sFTP service
  • OpenVPN / PPTP/ SSH
  • Server Security Configuration (hardening)

We highly recommend that you always ensure that your own computer is equipped with both firewall, antivirus and a continuous updated operating system and all applications on the latest version, as a simple application (not updated) these days, can enable direct access to the administration of a computer via a possible wrongful security setting or virus infection.

Please do not hesitate to contact us, should any of these services have caught your interest and attention.

Simply fill out our contact request form by clicking here to send us a message

Contact Us

We offer an informal meeting where we can discuss the solution that best suits you.

Are you interested in becoming distributors of our products and services, you are also very welcome to contact us immediately.

Contact us by phone +45 – 70 23 00 45 or send us a message via our online form by clicking the button below, then return as soon as possible.

Click here to send us a message


Kontakt os

CloudNordic ApS

Herstedvang 8
DK-2620 Albertslund

Tel. +45 - 70 23 00 45