Privacy Policy (GDPR)

We understand the fundamental importance of privacy, data protection, and security. We take your privacy seriously and are committed to safeguarding your personal data.

This Privacy Policy (“Policy”) informs you how CloudNordic ApS, and/or it’s parent and/or sister companies, subsidiaries (collectively “we”, “us” or “our”), collect, process, transfer and protect personal data.

In this Policy, “personal data” means any information which on its own or combined with other information relates to and identifies (directly or indirectly) a living individual.

This Policy applies to all CloudNordic ApS, parent and sister companies as well as our websites, domains, services, applications, and products.

This Policy does not apply to third-party applications, websites, products, services or social media platforms that may be accessed through links that we provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices.

Any personal data that you provide to these websites will be governed by the third party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.

Data collection consists of different ways of providing and obtaining data, whether it is granted by writing or acceptance of website cookies.

When you interact with us in any form or action online, we may collect and process personal data from your online activity, your use of devices, products or services.

This data can be used to help you set up an account, deliver products or services to you or improve the way we or our products work with you.

This data may include:

Account information such as your name, title, date of birth, gender, company, profile photo, email address, mailing address and phone number.

Payment information such as your billing address, credit card, debit card or other payment method.

Other information such as your occupation, employment details, academic institution details and residential address.

When you visit our website(s) we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer) or similar technology which we can access when you visit our website(s) in future.

We also process information when you use our services. This information includes IP addresses, possible login information, device IDs, time stamps, authentication records, location information, carrier service used, signal strength, the origin, destination, type and quantity of traffic passed and other operational data.

We may receive your personal data from third parties such as social network platforms, partners and other sources.

This information is not collected by us, but by a third party and is subject to the relevant third party’s own separate privacy and data collection policies. We do not have any control or input on how your personal data is handled by third parties, so if you have any questions you should contact the relevant third party for further information about your personal data.

We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them.

 
Provide, Develop, and Improve our Products and Services
Deliver, maintain, debug and improve our products and services;

 
Enable you to access our services and/or set up accounts;
Provide cloud services and tools to enable you to create and deploy commercial, standards-based

 
IoT solutions;
Host discussions, blogs and information to encourage knowledge sharing and effective collaboration;

Enable you to access the or register on our content and services websites;

 
Activate, administer and monitor software tools;
Provide you with technical and customer support; and

Allow you to enroll in educational courses or training schemes about our products and services.

Build a Safe and Secure Environment

 
Verify or authenticate your identity; and
Investigate and prevent security incidents such as breaches, attacks and hacks.

Organize and Deliver Advertising and Marketing

 
Aggregate your information in an anonymized form to generate usage statistics;
Display content and advertising, including third-party advertising, that we believe might be of interest to you;

Send you newsletters and other marketing communications about current and future products, programs and services, events, competitions, surveys and promotions held by us or hosted on our behalf; and

Organize events or register attendees and schedule meetings for events.

We store and process data on servers in the European Economic Area (EEA) in datacenters in Denmark. We will not at any time move data and transfer such to be processed in regions including North America, Africa and Asia Pacific or any other place in the world, unless that happens without our knowledge and/or your written consent.

Laws protecting your personal data may be different to the place where you live, when you make use of our services, as we are based in Denmark under Danish and European Union Law.

We will take appropriate steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy as well as applicable European data protection law.

Where we process your personal data to provide a product or service, we do so because it is necessary to perform contractual obligations.

All of the below processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business for example against fraud. We will also seek your consent to send you direct marketing.

We will share your personal data with third parties only in the ways set out in this Policy or set out at the point when the personal data is collected. We consider your personal data to be a vital part of our relationship with you. We do not sell your personal data to third parties, including to third-party advertisers.

We may share your information across the entire corporate group in order to provide, maintain and develop our products and services.

For example, if you are based outside Denmark, then we may need to share your personal data with our sister companies in Denmark, in order to provide our services to you. However, we will not do this without your general written consent.

We may use or disclose your personal data in order to comply with a legal obligation across the European Union, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure. ‘

We use a variety of third party service providers, independent contractors, agencies, approved distributors and consultants to deliver and help us improve our products and services. These Service providers may be within or located outside the European Union.

We will however not share your personal data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others but only maintain and improve our own products and services, as we do not plan to or by intent place any data on a foreign service providers technical equipment.

We may collate your personal data you provide to us or we collect and use it anonymously for analytics, benchmarking and to effectively monitor the website and improve your user experience.

However, we will not share this information with any outside party, unless we have your prior written consent.

We are constantly deploying and updating our technical and organizational security measures to protect against loss, misuse or alteration of personal data that we have collected or received from a third party.

To the extent permitted by law, we may review, scan or analyze communications for fraud prevention, investigation, regulatory compliance, risk assessment, research, product development, and customer support purposes.

We make use of industry-standard encryption technologies, when transferring and receiving personal data, and network access control technology to limit access to the systems on which personal data is stored, and we monitor for possible vulnerabilities and attacks.

If you become aware that there has been a breach in security of any of the personal data, that we store or that is stored by our third-party service providers, please contact us via the instructions provided in the Contact Us section below.

We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need personal data, we will remove it from our systems and/or take steps to anonymize it.

You have the following rights (if applicable):

 
Access
You have the right to request a copy of the personal data we are processing about you.

 
Rectification
You have the right to have incomplete or inaccurate personal data that we process about you rectified.

 
Deletion
You have the right to request that we delete personal data that we process about you, except when we are not obliged to do so, if we need to retain such data, in order to comply with a legal obligation or to establish, exercise or defend legal claims.

 
Restriction
You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose, unless we are not able to delete the data, due to a legal or other obligation, or because you do not wish us to delete it.

 
Portability
You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you.

 
Objection
Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.

 
Withdrawing Consent
If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge such as where you wish to opt out from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us here.

You can make a request to exercise any of these rights in relation to your personal data by sending the request by mail to us, using the contact address stated below.

However, for your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

We will not knowingly collect personal data from children under the age of 16 years.

We may modify this Privacy Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy on our website.

If you have any questions pertaining to our Privacy Policy, please do not hesitate to contact us at the following address;

CloudNordic ApS
Herstedvang 8
DK-2620 Albertslund
Denmark

Phone: +45-70 23 00 45
E-mail: support[at]cloudnordic.com

You are also welcome to contact us using our online formula here.